Liveops

FEBRUARY 12, 2020

For example, enterprises that leverage a virtual call center model have access to premium, experienced talent, and notice customer satisfaction rates increase, on average, 15-33%. . A survey of American workers said they would be 45% more efficient if they had more meaning in their jobs.

virtual call center 71

virtual call center Construction Call Center Enterprise 71

Liveops

FEBRUARY 12, 2020

For example, enterprises that leverage a virtual call center model have access to premium, experienced talent, and notice customer satisfaction rates increase, on average, 15-33%. . A survey of American workers said they would be 45% more efficient if they had more meaning in their jobs.

virtual call center 62

virtual call center Construction Call Center Enterprise 62

Liveops

JANUARY 6, 2020

According to the 2019 Deloitte Human Capital Trends Survey (PDF) , 72% of organizations that outsource saw a positive impact on their business. In a recent Gallup survey anlyzing the quality of the current job market, 75% of middle-income workers said career advancement opportunities are important to them.

Call Center 77

Call Center virtual call center Surveys outsourcing 77

Liveops

JANUARY 6, 2020

According to the 2019 Deloitte Human Capital Trends Survey (PDF) , 72% of organizations that outsource saw a positive impact on their business. In a recent Gallup survey analyzing the quality of the current job market, 75% of middle-income workers said career advancement opportunities are important to them.

Call Center 62

Call Center virtual call center Surveys outsourcing 62

Insite Managed Solutions

MAY 23, 2013

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Fonolo

NOVEMBER 17, 2020

The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. Call Center Trends 2015.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176