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Burnout is defined by the American Psychological Association as "physical, emotional, or mental exhaustion accompanied by decreased motivation, lowered performance, and negative attitudes towards oneself and others." That study found 74 percent of contact center agents were at risk of burnout. Wait, accountability?!
During this session, you will learn how AI-powered coaching, guidance, and sentiment analysis along with integration and analytics, can help engineer better conversations. With 100+ phone system integrations, JustCall ends agentburnout and initiates smarter workflows.
Figure 12: Satisfaction Metrics by Mentor Another facet of mentorship that we looked at was coaching type and frequency. The takeaway here is that agents appreciate coaching, training, and feedback — and for the most part, more is better. 2021 Contact Center Agent Survey Report – Balto Ai. Sources Balto.
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