2016 Benchmark Consulting 
Amity
NOVEMBER 21, 2016
Customer benchmarking — the practice of identifying where a customer can improve or is already doing well by comparing to other customers – helps Customer Success Managers to deliver unique value to their customers. I’ve found that SaaS vendors use seven distinct strategies to empower CSMs with customer benchmarking.
Influitive
NOVEMBER 28, 2016
Only 30% of B2B marketers say their organizations are effective at content marketing, according to the 2016 B2B Content Marketing Benchmark Report. There are two main reasons for this: Most of your customers are suffering from what Mark Schaefer (a globally-recognized marketing consultant and a speaker.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
COPC
MAY 19, 2023
Consultants have set up entire businesses profiting from this discourse. His vast experience working with diverse teams allowed him to effectively deliver consulting, benchmarking, training and operational auditing services. — Alex Boland | Director of ANZ Operations at COPC Inc.
AWS Machine Learning
JULY 15, 2024
Welocalize benchmarks the performance of using LLMs and machine translations and recommends using LLMs as a post-editing tool. If you want to learn more about this use case or have a consultative session with the Mission team to review your specific generative AI use case, feel free to request one through AWS Marketplace.
CX Journey
AUGUST 16, 2017
Of course, they want to see their own hard numbers, but absent those, we can tell the story of the benefits of customer experience through some benchmark data, through examples of successes that others have achieved by doing what you should/could be doing. Always the same (great) story, regardless.
ClearAction
DECEMBER 16, 2017
From the ClearAction Business-to-Business Customer Experience Management Benchmarking Study. From the ClearAction Business-to-Business Customer Experience Management Benchmarking Study. From the ClearAction Business-to-Business Customer Experience Management Benchmarking Study. B-to-B Customer Journey Maps: New Wisdom.
Lumoa
APRIL 3, 2018
Whom would you consult if you were choosing a hairdresser's saloon or a new car to buy? “ NPS has been a good metric to benchmark and help brands understand the overall outcome of their experience. Although the subtitle says "benchmark", don't rush into comparing your scores with top-performing companies.
Expert insights. Personalized for you.
59 
Let's personalize your content