ShepHyken

MARCH 23, 2018

Impact: Fortune 500 companies that excel at recruitment marketing strategies have 62% higher average revenue per year than those with average scores, and 152% higher average revenue per year than those with failing recruitment scores (SmashFly’s Fortune 500 Report: 2018 Recruitment Marketing Benchmarks).

Airlines 214

Airlines Morale Benchmark Marketing 214

Fonolo

SEPTEMBER 27, 2016

Back in 2016, we asked some of them this question: “ How do you meet (or exceed) the KPIs set for your contact center?” They drive morale, they make agents better by coaching and as we all know, they are the most important factor in whether an agent stays or leaves. How Do You Exceed KPIs in Your Contact Center? And you know what?

call center professionals 98

call center professionals Call Center Average Handle Time Contact Center 98

Jive

SEPTEMBER 4, 2018

At the top of the list are SaaS, BYOD and Hosted VoIP—all of which are setting the benchmark for business communications in 2018. In fact, today— 80% of US end users prefer SaaS apps for communication and organization; a nearly 30% jump from where it was in 2016. Technology in 2018 is teeming with a wealth of acronyms.

voip 52

voip SaaS Technology Benchmark 52

ProProfs Blog

DECEMBER 23, 2019

It also benchmarks the customer experience against your brand promise. Grumpy Carer (@GrumpyCarer) November 14, 2016. A little recognition of their good work can certainly do a lot of morale-boosting. There are various customer support tools that help you map out customer journey efficiently. PLEASE SHARE!!

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Comm100

FEBRUARY 20, 2018

According to our 2018 Live Chat Benchmark Report , Comm100’s Chatbot takes care of about 20% of all incoming live chat inquiries alone. And, happier agents have a better overall workplace morale, which translates into the quality of customer service. And, Chatbots more than pull their weight. Value in Customer Satisfaction.

Chatbots 72

Chatbots Contact Center Chief Customer Officer Benchmark 72

Comm100

JULY 30, 2019

Think back to when Google Home was first released in 2016; news outlets everywhere were whipped into a moral panic over the “ethical implications” of the smart speaker. Having a clear goal will help you manage expectations, set performance targets, and create benchmarks, not to mention secure much-needed internal buy-in.

Chatbots 45

Chatbots Morale Feedback Benchmark 45

Netomi

JANUARY 5, 2022

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98