ShepHyken

MARCH 10, 2017

That’s why SuperOffice recently conducted the Customer Service Benchmark report – a comprehensive study, which examines how 500 companies of all sizes around the world respond to customer service requests. To respond quickly, make sure the correct department receives the customer request.

Customer Service 225

Customer Service Technical Support Benchmark Best practices 225

NICE inContact

AUGUST 2, 2016

Great customer service has become necessary for building customer loyalty and is an increasingly important benchmark when companies are deciding where to take their business. Have you ever called technical support just to get stuck in an endless loop, never getting through to a live person?

Contact Center 48

Contact Center Contact center software Technical Support Benchmark 48

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Outsource Consultants

APRIL 5, 2025

Colombia Call Center ESG Metrics Are Reshaping Vendor Selection Environmental, Social, and Governance (ESG) benchmarks are no longer a nice to have. This educational focus creates a talent pool equipped to handle complex customer inquiries and technical support issues with ease.

Call Center 67

Call Center Government outsourcing Healthcare 67

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Their CSM becomes a valuable source of benchmarking guidance around what good metrics and execution look like for your industry. . . Section 4: Key Activities & Milestones.

Management 98

Management Chief Customer Officer Upselling SaaS 98

Netomi

JANUARY 5, 2022

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Follow Adrian on Social Media: Twitter: Adrian Swinscoe (@adrianswinscoe).

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98