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(Martech Alliance, 2021) Customer-obsessed businesses expect to be 7x more relevant to customers, 5x more likely a top provider of products, and 4x more profitable. Forrester, 2016) 55% of CX professionals believe their companies will be too slow and face disruption from more innovative, nimble, and customer-focused competitors.
In 2016 we attended SupCon f in New York City and were able to meet with several of our customers while learning more about our industry. Conferences are a great opportunity to meet several customers in one area. — Viktor Magic (@viktormagic) November 16, 2016. Tyler Wanlass (@twanlass) November 18, 2016.
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