2016, call center solutions and virtual call center

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2016

call center solutions

virtual call center

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Application leaders responsible for contact centers must match investment planning with operational and business goals”. In the recent times, the call center solutions hosted on cloud such as, virtual call centers, IVRs, cloud hosted dialers have changed the scenario , substantially.

Call Center

Call Center Customer Support Customer centricity Contact Center

Top 5 Customer Service Trends to Look out for in 2017

aircall

NOVEMBER 17, 2016

In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. In the meantime, consider giving our own virtual call center solution a try: Try Aircall for Free! Unfortunately, to stagnate is to lose relevance. Let us know in the comment section!

Customer Service

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Customer Contact Central

Optimizing Call Center Customer Support for Increased Revenue

Top 5 Customer Service Trends to Look out for in 2017

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