2016, call center workforce and Gamification

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2016

call center workforce

Gamification

2017 Call Center Trends

CSR Inc.

JANUARY 8, 2017

The Millennial generation is changing the way we do business, and call center managers are learning that not only are we changing how we market and sell to them, but also how we train and integrate them into the workplace.As more millennials enter the call center workforce, changes will be necessary in work processes and procedures.

Call Center

Call Center Multichannel call center workforce Gamification

Facing the Future of Contact Center Employee Engagement

Verint

AUGUST 17, 2017

At the end of 2016, I conducted 20 interviews with customer service professionals who were members of the National Association of Call Centers (NACC). The question was, “What’s keeping you up at night when you think about your contact center in 2017 and beyond.”.

Employee engagement

Employee engagement Contact Center contact center workforce Gamification

Customer Contact Central

2017 Call Center Trends

Facing the Future of Contact Center Employee Engagement

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