Teresa Allen

NOVEMBER 3, 2016

​While watching the never ending media commentary on the the 2016 election, it has occurred to me that the political arena is not the only place where a new reality has emerged. The fight for customers in this year's consumer election is also now totally in the hands of the disgruntled or delighted individual. so what do you do?

Chief Customer Officer 54

Chief Customer Officer Advertising Feedback Customer Service 54

Teresa Allen

NOVEMBER 3, 2016

​While watching the never ending media commentary on the the 2016 election, it has occurred to me that the political arena is not the only place where a new reality has emerged. The fight for customers in this year's consumer election is also now totally in the hands of the disgruntled or delighted individual. so what do you do?

Chief Customer Officer 48

Chief Customer Officer Advertising Feedback Customer Service 48

ChurnZero

JANUARY 13, 2023

Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. 2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting!

Chief Customer Officer 98

Chief Customer Officer Sales SaaS Customer centricity 98

Kayako

JUNE 9, 2016

When we put together the Customer Support State of Profession, one of the biggest surprises we found was the disparity in salaries. Start by grabbing these two resources, and we can help get you on your way to earning more: Customer Support State of Profession 2016. Support Driven Salary Survey. ” Jeanne Bliss.

Customer Support 49

Customer Support Chief Customer Officer Management Benchmark 49

Kayako

JUNE 9, 2016

When we put together the Customer Support State of Profession, one of the biggest surprises we found was the disparity in salaries. Start by grabbing these two resources, and we can help get you on your way to earning more: Customer Support State of Profession 2016. Support Driven Salary Survey. ” Jeanne Bliss.

Customer Support 48

Customer Support Chief Customer Officer Management Benchmark 48

Eptica

MAY 30, 2018

Research from both sides of the Atlantic provides clear evidence of the link between superior CX and company success: - A $100 investment in 2000 into a portfolio of the top brands in the American Customer Satisfaction Index provided a return of over $760 by the end of 2016. This will rise to 81% in just two years.

Customer Experience 50

Customer Experience Chief Customer Officer Journey mapping Best practices 50

CSM Magazine

DECEMBER 20, 2016

In 2016, the questions of ownership and business impact of customer experience management are still open. Many agree that the success of any corporate undertaking in customer experience heavily depends on whether CEOs and other key decision makers (can be board members or other) buy into it. Has CXM matured just enough?

Customer Experience 40

Customer Experience Chief Customer Officer Government Journey mapping 40