2016, Chief Customer Officer and Multichannel

Where are the UK’s Chief Customer Officers?

Eptica

APRIL 5, 2016

Date: Wednesday, April 6, 2016 Where are the UK’s Chief Customer Officers? Published on: April 06, 2016. Author: Pauline Ashenden The combination of growing competition and more demanding consumers means that customer experience is now recognized by businesses everywhere as crucial for success.

Chief Customer Officer

Chief Customer Officer Multichannel Contact Center Marketing

Transforming the customer experience in 5 steps

Eptica

JUNE 17, 2016

Date: Friday, June 17, 2016 Transforming the customer experience in 5 steps. Published on: June 17, 2016. Some will have a Chief Customer Officer with wide-ranging powers , while in other companies it may fall under the marketing department’s remit. Share this page on: Tweet.

Customer Experience

Customer Experience Chief Customer Officer Multichannel Self service

Narrowing the gap between US and UK customer experience

Eptica

MAY 27, 2016

Date: Friday, May 27, 2016 Narrowing the gap between US and UK customer experience. Published on: May 27, 2016. Senior managers, including the CEO, are much more involved in the customer experience , understanding the importance of service to differentiate their company and offering in the marketplace.

Chief Customer Officer

Chief Customer Officer Customer Experience Multichannel Finance

Customer Contact Central

Where are the UK’s Chief Customer Officers?

Transforming the customer experience in 5 steps

Narrowing the gap between US and UK customer experience

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