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Previously Godard served as CEO of SteelBrick which was acquired by Salesforce in 2016. Jay Nathan, Higher Logic Jay ( @jaynathan ) is ChiefCustomerOfficer at Higher Logic , a leading SaaS-based online community and communications software.
This is a guest blog post by Jay Nathan, ChiefCustomerOfficer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She is known globally for transforming businesses to earn customer-driven growth. A 5-time ChiefCustomerOfficer and coach to over 20,000 leaders, her practices are field-tested and proven.
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