2016 Cloud contact contact center solutions 
DMG Consulting
MAY 15, 2018
Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market.
Win the Customer
FEBRUARY 17, 2018
Cloud contact center solutions are becoming the new standard for customer service. The cloud-based contact center market is growing at an explosive compound annual growth rate of 23.6 billion in 2016 to $15.67 Cloud contact centers can also integrate analytics data from all service channels.
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Joe Rawlinson
JANUARY 27, 2016
But these four emotions and strategies are key ways to engage new customers in 2016. With a saturation of marketing and advertising, companies rely more on consumer emotions to sell a product. Between television, radio and the Internet, there are a lot of mediums to lose a message. Sentimental Marketing.
Serenova
JUNE 24, 2020
Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Integrate Tools.
Serenova
JUNE 24, 2020
Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Integrate Tools.
Serenova
MARCH 12, 2019
For about ten years, GFood had operated a premises-based unified communications system from one leading vendor and a contact center platform, also premises-based, from a similarly leading provider. The existing contact center vendor offered, and GFood installed, a single-tenant “cloud” solution.
Natalie Petouhof
MARCH 3, 2016
Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. It is being held March 7-9th, 2016 in Orlando, Florida. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event.
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