2016 Coaching Education 
Beyond Philosophy
NOVEMBER 7, 2016
McDonald’s also has text-to-win sweepstakes to win tickets and sidelines passes, lunch with one of the Eagles team players, dinner with coaches, and more, all season long. McDonald’s has also taken their relationship with the Philadelphia community a step further.
CX Global Media
JUNE 27, 2017
In fact, data collected at Pindrop® Labs has shown a significant increase in the call center fraud rate, a jump of 113% from 2015 to 2016. Fraud in call centers increased by 113% in 2016. In 2016, that number jumped to 1 in 937, an increase of 113%. Educating Contact Centers. Click to Tweet. The Call Center Journey.
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Sykes
MARCH 5, 2020
Using initiatives aimed at empowerment through education, we’ve made it our mission to help women take control of their careers, access new opportunities and achieve greater gender equality. As recently as 2016, SYKES realized that women made up only about 14% of all tech accounts. International Women’s Day. “An
CrazyCall
APRIL 9, 2019
Then in 2016 she became one of the Top 50 Marketing Thought Leaders and joined the ranks of Inc. Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Really unique experience! Alice Heiman. Personal website.
SharpenCX
JUNE 23, 2020
Download Now: Unleash your agents’ strengths and talents with 7 methods to get real about coaching. It’s projected the total labor force will increase by nearly 7% from 2016 to 2026. And, how do you ensure the necessary coaching and training is available for your multi-generational team? But there’s another trend at play.
Sykes
MARCH 5, 2020
Using initiatives aimed at empowerment through education, we’ve made it our mission to help women take control of their careers, access new opportunities and achieve greater gender equality. As recently as 2016, SYKES realized that women made up only about 14% of all tech accounts. International Women’s Day. “An
Balto
JUNE 23, 2022
This presents pain points for managers and agents alike as companies have to pay for enforcement tools, perform ongoing training, and coach agents on a tool that may not lend itself to optimal results in terms of agent satisfaction and retention. In terms of education, 37.2% Let’s go back to the basics: What is the goal of a script?
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