Noble Systems

DECEMBER 18, 2018

That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. A recent study conducted by CSO Insights, says that sales goal attainment across geographies and industries dropped from 63% in 2012 to 53% in 2016. All of them can be enhanced with gamification.

Gamification 75

Gamification Sales Contact Center Business Process Outsourcing 75

Taylor Reach Group

AUGUST 29, 2017

“I guess I’m just amazed that in this modern day and age in which there are so many good books, TED talks, Twitter feeds and Harvard Business Review articles about what leadership really is, some people still think they are leaders simply because they got a promotion.” – Simon Sinek (2016) Together is Better New York: Penguin Random House LLC.

Gamification 99

Gamification Contact Center Coaching Employee engagement 99

CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

Call Center 48

Call Center Technology Gamification Coaching 48

NICE inContact

JULY 25, 2019

According to Deloitte Research (2016), employees value culture and growth almost twice as much as they value compensation and benefits. Challenges can consistently be given through gamification tools. 5) Provide Coaching. Offering a mentor or coach is crucial to keeping your agents around. and quality management products.

Call Center 56

Call Center Gamification Coaching Surveys 56

Natalie Petouhof

FEBRUARY 28, 2016

In a recent survey 22 percent of respondents identified performance management as the “most likely” solutions to be replaced in 2016. . What Does Gamification Have To Do With Performance? Why Is It Important to Balance Cost, Quality and Customer Service? What Does This Latest Release Feature?

Gamification 45

Gamification Management Analytics Metrics 45

Verint

FEBRUARY 10, 2016

Everyone is looking for a competitive advantage in 2016. While you may or may not have previously considered gamification a key part of these employee engagement efforts, it can help keep your employees focused on what matters and what helps drive the bottom line.

Employee engagement 27

Employee engagement Gamification Customer Experience contact center workforce 27

DMG Consulting

JUNE 13, 2017

Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. billion, as of December 31, 2016, of which the contact center is responsible for $1.6 The Future of WFO.

contact center workforce 48

contact center workforce Business Process Outsourcing Gamification Contact Center 48