Beyond Philosophy

FEBRUARY 17, 2022

Twenty years ago, in January 2002, I established my global Customer Experience consultancy, Beyond Philosophy. This year, the Financial Times recognized us as one of the best management consultancies for the fourth year in a row. So, I educated them. . My company had a significant birthday this year. rating on Apple Podcasts.

Consulting 221

Consulting Consulting Finance Education 221

ijgolding

DECEMBER 16, 2015

I am not going to bore you with a list of everything that has struck me over the last 12 months, but I am going to focus on one thing in particular that has stood out for me – and that thing is best summed up by the word ‘education’! Continuing education is and should be for everyone – from top to bottom.

Education 59

Education Customer Experience Customer centricity Consulting 59

Taylor Reach Group

MAY 1, 2020

Research suggests the cost of providing bad CX is climbing rapidly, from $20 Billion USD annually in 2013 to $62B in 2016 ( Forbes-Hyken ) to $83B in 2017 ( Customer Think-Jaiswal ). There may be nothing more educational for a Customer Experience executive than taking customer calls or handling customer chats. Talk to Them.

Consulting 140

Consulting Consulting Surveys Feedback 140

Interaction Metrics

AUGUST 14, 2024

If you’re not sure how your customers perceive your customer service, it’s time for a customer service consulting firm. A customer service consulting firm can transform your company into one where customer service creates loyal customers who will help grow your company through their loyalty and positive word-of-mouth marketing.

Consulting 62

Consulting Consulting Customer Service Surveys 62

CrazyCall

APRIL 9, 2019

Then in 2016 she became one of the Top 50 Marketing Thought Leaders and joined the ranks of Inc. In 2016, The Bridge Group expanded their offer with Account Based Revenue services. Colleen Francis is the president of Engage Selling Solutions, an award-winning writer and consultant, the member of the Speaking Hall of Fame.

Sales 133

Sales Consulting Consulting Coaching 133

Comm100

APRIL 12, 2023

Since 2016, the United Kingdom’s National Health Service has enforced the Accessible Information Standard. Using live chat, healthcare providers can offer telehealth services like consultations and prescription renewals that would typically require visits to physical clinics. Accessibility is critical in healthcare.

Healthcare 98

Healthcare Education Government Chatbots 98

Fonolo

MARCH 25, 2019

While it was outside the top 100 search terms on gartner.com in January 2016, it was ranked #7 by May of the following year. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing.

Engineering 70

Engineering Contact Center Education Chatbots 70

ProProfs Blog

OCTOBER 31, 2018

Last month, the company also rolled out a free in-home consultation service that may open an opportunity for Best Buy to expand in the health business space. educational and entertaining emails, asking for feedback, curated content). On its website, around 80% of 270 reviews gave the service five stars.

Marketing 160

Marketing Customer Experience Airlines Customer centricity 160

Outsource Consultants

APRIL 5, 2025

.” Why Colombian Call Centers Excel A Highly Skilled Workforce Colombia’s call centers thrive on a well-educated workforce. This educational focus creates a talent pool equipped to handle complex customer inquiries and technical support issues with ease.

Call Center 67

Call Center Government outsourcing Healthcare 67

Interactions

SEPTEMBER 27, 2019

They discuss the history of innovation, apprehension around AI at work and the importance of education and training in AI adoption. A doctor might use AI to improve their ability to diagnose and treat patients—but it’s unlikely a patient will consult an AI-powered robot for a diagnosis. .

Government 63

Government Finance Education Consulting 63

Netomi

JANUARY 5, 2022

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ijgolding

JANUARY 15, 2016

As a practitioner on the inside and a consultant on the outside – I, like my peers have fought very hard to get Customer Experience the recognition it needs….it If you have colleagues in the business who do not understand what CX is – you need to EDUCATE them. it deserves. that is right….professional professional qualification.

Customer Experience 56

Customer Experience Customer centricity Government Education 56

aircall

OCTOBER 13, 2022

Those using Aircall will benefit from a 20% discount with HubSpot, while HubSpot customers will get two months free for annual sign-ups, plus a complimentary one-hour business consultation session. . Aircall’s mission has long been to empower every professional to have richer conversations.

CRM 54

CRM Customer centricity Education Customer retention 54

FreshGrade

NOVEMBER 27, 2019

Starr Sackstein, a New York educator, recently shared the benefits of digital portfolios and her 4–Steps to Digital Portfolios in a webinar. Educational Consultant. Starr Sackstein has been an educator since 2001 and is currently an educational consultant with the Core Collaborative. Why Digital Portfolios?

Education 40

Education Consulting Consulting Time management 40

RichCall

SEPTEMBER 13, 2017

Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Blair Pleasant , analyst and consultant about Unified Communications. The contact centre will support this by providing hints, tips, education and technical support. However, in 2016 Forrester has already reported that.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

aircall

NOVEMBER 21, 2022

Thankfully, a recent Forrester Consulting study found that implementing Aircall’s cloud-based phone solution can boost productivity and performance for customer-facing teams by 13%. As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? Spoiler alert: our customers experienced a 373% ROI.

CRM 62

CRM Wait times Consulting Consulting 62

ChurnZero

JANUARY 13, 2023

Ed Powers , principal consultant, Service Excellence Partners. Educating customers in-product and with actionable content is important as customers become more sophisticated. Linking CS and money began turning up in my research around 2016, and has quickly and consistently increased in the years since.

Chief Customer Officer 98

Chief Customer Officer Sales SaaS Customer centricity 98

Andrew Mcfarland

SEPTEMBER 24, 2022

Alternatively, some project managers work as consultants, where they develop their management skills. A project manager’s education and experience can lead to various high-level and executive positions in a company. Education requirements. This position requires high communication and analytical skills.

Management 48

Management Construction Education Healthcare 48

ClearAction

MAY 18, 2017

and continuing VoC education (certifications, conferences, etc.). The post 5 Radical Changes to VoC of the Future for ROI Maturity appeared first on ClearAction Customer Experience Consulting. Feature image purchased under license from Shutterstock.

Feedback 54

Feedback Surveys Benchmark B2B 54

Connecting the Dots

OCTOBER 29, 2019

2] In fact, customer education and warning about potential limitations builds trust and transparency, but customer onboarding and education are the most poorly performed functions in most companies. Quality’s New Frontier, Applying Continuous Improvement to Marketing and Sales”, Quality Progress , June 2016.

Surveys 48

Surveys Education Analytics Marketing 48

Connecting the Dots

OCTOBER 29, 2019

2] In fact, customer education and warning about potential limitations builds trust and transparency, but customer onboarding and education are the most poorly performed functions in most companies. Quality’s New Frontier, Applying Continuous Improvement to Marketing and Sales”, Quality Progress , June 2016.

Surveys 48

Surveys Education Analytics Marketing 48

Fonolo

FEBRUARY 13, 2019

About 50% were executive, director, or manager level, with the rest an even mix between IT managers, consultants, analysts, and corporate executives. of in 2016; 26.4% As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.

Contact Center 57

Contact Center Call Center APIs outsourcing 57

Balto

JUNE 23, 2022

Almost half of our participants (48.2%) were in Customer Service, followed by Sales, Answering/Transferring Calls, Consulting, Customer Account Cancellation/Retention, and Collections. In terms of education, 37.2% had an advanced degree, and less than one percent completed their education at the middle school level. Norton, M.I.

Scripts 52

Scripts Coaching Contact Center Surveys 52

Jon Arnold

MAY 30, 2017

I was also overseeing the Consultant Program. Working with many consultants over the years, I had the privilege of making great friends and developing great working relationships with some of the finest group of industry experts in the business. They provide college education for children, housing for wounded and disabled, etc.

Consulting 45

Consulting Consulting Engineering Sales 45

Enghouse Interactive

APRIL 17, 2019

Organizations should consult with legal counsel to ensure they are respecting any relevant regulations. Zion Market Research 2016. ** CFI Group – 2018 Contact Center Satisfaction Index. The onus is on the company to understand these regulations and to make sure they are consistently respected. Key Market Regulatory Requirements.

Quality management 40

Quality management Management Best practices Coaching 40

Natalie Petouhof

MARCH 6, 2017

He is currently working on his latest series, “STAR,” which premiered on Fox in December 2016. Earlier, he worked as a management consultant for McKinsey & Company. Cowboy-backed companies include August, Area 1 Security, DocSend, Dollar Shave Club, Guild Education, Lending Home, MassDrop, Product Hunt and Textio.

Finance 40

Finance Advertising Engineering Entertainment 40

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Apart from consulting and writing about customer lifecycle management and sustainable profitability, he is a generous contributor to non-profit initiatives. Lincoln Murphy. Rick Adams.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

Connecting the Dots

APRIL 21, 2017

The Center for Services Leadership provides leading edge research and education in the science of service. Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. Click to play: [link].

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48

Taylor Reach Group

JUNE 20, 2017

Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. This can be great when it works, but even as the 2016 Live Chat Benchmark Report states, agents are handling more chats as time continues – what you’re doing is placing a demand on that agent. Memphis. .

Contact Center 62

Contact Center Consulting Consulting Healthcare 62

C Space

SEPTEMBER 29, 2020

DTC air purifier brand Molekule has experienced a 200% growth in repeat customers since launching in 2016, while its consumer model, the Air , has consistently sold out each month. Toolkits will be available to professionals associated with or operating schools, institutions, education centers, etc. BRAND MOVE ROUNDUP ARCHIVE.

Transportation 40

Transportation Education Airlines Consulting 40

C Space

JUNE 8, 2020

In a joint statement, the basketball Hall of Famer said the funding would also assist organizations that assist with “social justice and greater access to education” over the next 10 years. Virgin Voyages , Richard Branson’s cruise line first announced in 2016, is due to set sail this October with its first ship, Scarlet Lady.

Advertising 40

Advertising Government Transportation Sales 40

Branch Mesenger

JUNE 29, 2018

In particular, the report singles out healthcare and education as areas ripe for growth. He thinks even human-centric positions in nursing and education will require a proficient understanding of artificially intelligent tools as the technology becomes a more routine facet of those jobs.

Healthcare 48

Healthcare Sales Education Entertainment 48