Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Constant Information Gathering Along the Customer Journey.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

MARCH 12, 2019

For about ten years, GFood had operated a premises-based unified communications system from one leading vendor and a contact center platform, also premises-based, from a similarly leading provider. The existing contact center vendor offered, and GFood installed, a single-tenant “cloud” solution.

Cloud contact 66

Cloud contact contact center solutions SaaS Contact Center 66

Aspect

NOVEMBER 1, 2017

By using tools like automation and business intelligence together, contact centers can not only reach larger, more targeted prospects that will help them fill opportunity pipelines, but they can also create customized and personalized campaigns which will be better received by the consumer recipients.

Contact Center 81

Contact Center contact center solutions Coaching Chatbots 81

NICE inContact

MARCH 23, 2016

Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016. Hear what Rajeev had to say about inContact’s cloud contact center solutions , our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business needs.

Enterprise 48

Enterprise At home agents contact center solutions Cloud contact 48

AWS Machine Learning

MARCH 31, 2023

Solution overview To tackle these challenges, the KYTC team reviewed several contact center solutions and collaborated with the AWS ProServe team to implement a cloud-based contact center and a virtual agent named Max. Currently, customers can interact with the contact center via voice and chat channels.

Virtual Agent 101

Virtual Agent Self service Transportation Customer Experience 101

DMG Consulting

APRIL 4, 2017

While on-premises applications are not going away, the benefits of the cloud-based delivery model are so compelling that a company needs a good reason to justify keeping its contact center solutions in-house. 2016: A Breakthrough Year for Cloud-Based Solutions. percent in 2016.

Contact Center 59

Contact Center contact center solutions Business Process Outsourcing Enterprise 59

Noble Systems

FEBRUARY 11, 2019

From the moment the EU’s General Data Protection Regulation (GDPR) was finalized in April 2016, there was a sense of impending doom for business leaders. You need software solutions that will support a compliant banking contact center without hindering productivity.

Contact Center 75

Contact Center Banking contact center solutions Metrics 75

DMG Consulting

MAY 25, 2018

This inaugural knowledge management (KM) report covers all aspects of this resurgent IT sector, which is attracting a great deal of interest because of the digital transformation and growing interest in incorporating artificial intelligence (AI) functionality into contact center solutions. million in 2016 to$1,655.3

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

Jive

AUGUST 9, 2018

While this technology has not integrated into a full AI-powered contact center solution, this form of employee support is an important step for contact centers in the future. And the agent can even give real-time feedback on what the bot is providing to help it become smarter.

Contact Center 75

Contact Center Chatbots Employee engagement Education 75

Natalie Petouhof

APRIL 8, 2016

NICE won three Silver Stevie ® Awards in the Contact Center Solution New Version category for the following: NICE Engage Platform – The NICE Engage Platform provides comprehensive omni–channel interaction recording. Designed for flexibility, it easily adapts to the unique operational requirements of any call center.

Sales 45

Sales Customer Service contact center solutions Contact Center 45

NICE inContact

DECEMBER 14, 2016

You’re implementing a new technology solution – great! Contact center solutions , like those offered by inContact, directly contribute to increased efficiency, improved customer satisfaction, and much more. Success Depends On More Than Just Technology. Engage Key Players Early To Become Change Champions.

Contact Center 55

Contact Center Technology Management contact center solutions 55

NICE inContact

AUGUST 2, 2016

For information on how Momentum can help you empower your contact center, contact us at 877.251.5554 or email incontact@momentumtelecom.com. Learn more about Momentum at the 2016 inContact User Conference on October 11-13 in Orlando, Florida.

Contact Center 48

Contact Center Contact center software Technical Support Benchmark 48

Bill Durr

JUNE 26, 2017

Fluss reveals that total company first half revenue for 2016 was about $1.67 She states that two companies accounted for the majority of the WFO sector’s revenue decrease in the first half of 2016: Verint and Aspect. Fluss finds that when viewing contact center WFO revenues exclusively, she sees a drop of 3.7

Analytics 40

Analytics Contact Center Consulting Consulting 40

RichCall

SEPTEMBER 13, 2017

Global contact center report shows us which technologies companies are using, and which they are planning to use: A list of contact center technologies companies use and plan to use. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Teresa Cottam.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Avaya

APRIL 6, 2016

For a limited time, we are offering companies of any size the opportunity to replace and upgrade their current contact center solutions with Avaya’s leading offerings at up to 60% off standard pricing. That’s why I am excited about Avaya ’s comprehensive discount program for all Aspect and Genesys customers. But that’s not all!

Contact Center 40

Contact Center contact center solutions Self service Technology 40

Noble Systems

FEBRUARY 11, 2019

From the moment the EU’s General Data Protection Regulation (GDPR) was finalized in April 2016, there was a sense of impending doom for business leaders. You need software solutions that will support a compliant banking contact center without hindering productivity.

Contact Center 56

Contact Center Banking contact center solutions Metrics 56

Talkdesk

JUNE 14, 2016

— Marketing Trends (@MarketingTrend4) May 29, 2016. In addition to investing in advanced contact center solutions , this shift has prompted companies to invest in self-service. They also recommend staying on top of future questions customers may have, rather than just being reactive. F0jZUJ9Ugp #customerservice.

Self service 40

Self service Customer Experience contact center solutions Contact Center 40

JustCall

MAY 23, 2023

JustCall is at the forefront of contact center innovation. If you’re seeking to optimize operations and enhance customer interactions, you won’t want to miss the opportunity to explore our transformative contact center solutions at CCW Vegas. Meet our team of experts at booth no.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

Global Response

MARCH 18, 2022

While this may sound all well and good, you may be wondering, “does my business actually need an omnichannel contact center?” ” The fact is… According to a research study by Nemertes Research , omnichannel contact center usage increased from 8% in 2016 to 31% in 2019.

Contact Center 71

Contact Center Call Center Best practices contact center solutions 71

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Constant Information Gathering Along the Customer Journey.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

Fonolo

FEBRUARY 13, 2019

As the IDC report notes, this goes far beyond just the call center. For more on customer service trends, see our latest whitepaper. “… cloud contact center solutions helped 71% of organizations easily scale up or scale down … in response to seasonality fluctuations as well as in the event of disasters.”.

Contact Center 57

Contact Center Call Center APIs outsourcing 57

NobelBiz

JUNE 29, 2021

Hence, the need of a cloud contact center solution that can blend perfectly with your CRM. In fact, since 2016, several businesses have adopted the practice in order to show their consumers that they are always available.

Customer Experience 52

Customer Experience Contact Center CRM Customer centricity 52

NobelBiz

APRIL 25, 2023

According to McKinsey , high-performing organizations are 3X more likely than others to report data and analytics initiatives contributed at least 20% to EBIT (from 2016–19). We have over 20 years of experience offering comprehensive and personalized solutions to contact centers worldwide. This is where NobelBiz steps in.

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52