Win the Customer

FEBRUARY 17, 2018

Cloud contact center solutions are becoming the new standard for customer service. The cloud-based contact center market is growing at an explosive compound annual growth rate of 23.6 billion in 2016 to $15.67 percent, on track to increase from $5.43 billion by 2020, Markets and Markets projects.

Call Center 93

Call Center Contact Center Cloud contact voip 93

NICE inContact

AUGUST 2, 2016

A common theme for companies known for exceptional customer service is a robust, well equipped call or contact center. Simply put, these centers provide a human touch and a strong differentiator for the marketplace when deployed correctly.

Contact Center 48

Contact Center Contact center software Technical Support Benchmark 48

RichCall

SEPTEMBER 13, 2017

Global contact center report shows us which technologies companies are using, and which they are planning to use: A list of contact center technologies companies use and plan to use. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Teresa Cottam.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

NobelBiz

APRIL 25, 2023

According to McKinsey , high-performing organizations are 3X more likely than others to report data and analytics initiatives contributed at least 20% to EBIT (from 2016–19). We have over 20 years of experience offering comprehensive and personalized solutions to contact centers worldwide.

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52