2016 Contact Center Gamification 
Fonolo
MARCH 22, 2022
Top Contact Center Trends in 2022. As a call center manager, the game pieces you must manoeuvre to keep your center, agents, and the overall business infrastructure at the top of their game are vast and varied. One strategy employed by many companies is “gamification.” How to Improve Call Center Agent Performance.
Noble Systems
DECEMBER 18, 2018
Conventional motivational tactics are no longer effective, whether you manage an enterprise or contact center sales organization. That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. All of them can be enhanced with gamification.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Vonage
JULY 22, 2016
And for many of us working in the world of contact centers, we give a lot. In a recent study from Toister Performance Solutions , service expert Jeff Toister evaluated responses from more than 600 contact center agents with 74 percent self-reporting at risk for burnout. Does gamification prevent burnout?
Fonolo
JANUARY 15, 2019
This goes for contact center managers and agents as well; for them, January is certainly “reach for the stars and crush your goals” month (as is every month!). It was expected that, by 2016, 89% of companies would be competing solely on the basis of customer experience alone (a 53% spike from four years prior).
Fonolo
JANUARY 23, 2019
This post was supposed to be about the “Top Contact Center Acquisitions of 2018”, but two significant deals occurred in the last two weeks, and I didn’t want to wait another year to include them on the list. We continue to see a very active M&A market in the contact center space. A bit of a bot-bust soon followed.
Taylor Reach Group
AUGUST 29, 2017
“I guess I’m just amazed that in this modern day and age in which there are so many good books, TED talks, Twitter feeds and Harvard Business Review articles about what leadership really is, some people still think they are leaders simply because they got a promotion.” – Simon Sinek (2016) Together is Better New York: Penguin Random House LLC.
DMG Consulting
JUNE 7, 2017
DMG Consulting Releases 2017 Contact Center Workforce Optimization Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The growth rate of the overall WFO market between 2015 and 2016 was a modest 1.6%.
Expert insights. Personalized for you.
75 
Let's personalize your content