2016 Customer Support Multichannel 
Provide Support
JANUARY 3, 2017
5 Considerations When Building Multichannel Customer Support. The number of channels and choices for customer support are growing and businesses who enable customers to reach them on the channel of their choice experience high levels of customer satisfaction. © 2003 - 2016 Provide Support LLC.
Kayako
JANUARY 14, 2016
Did you know that team size and tenure don’t make a difference in how much a customer support manager will be paid for their work? And, did you know that it takes an extra $10k per year for customer support professionals to go from satisfied to very satisfied? Four new facts about the support industry in 2016.
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NICE inContact
OCTOBER 28, 2016
Organizations in the leader quadrant have balanced these two important qualities and are described as: “ …those suppliers with a strong multichannel product and service capability that have already. amassed a large installed base of both large and small customers. Voice is Still Critical to Customer Service.
Vcaretec
JUNE 6, 2022
Clients met all of their customer care goals, even on the busiest shopping days of the year. It is a challenge for retailers, both online and brick-and-mortar, to make sure that their customer service levels are maintained throughout the holiday season, when customer support volume can increase by more than 10 fold.
Global Response
OCTOBER 15, 2024
This article will explore the benefits of omnichannel outsourcing and how to effectively communicate with customers across various channels in an omnichannel contact center and adapt to their changing preferences. But now , the customer support experience has evolved alongside the customer shopping experience — and it will keep evolving!
UJET
AUGUST 6, 2019
The traditional customer support experience has been calling a helpline, being placed in a queue, and waiting for an agent to answer. Web chats on mobile browsers could offer support without degrading the user interface and experience. How can brands offer high-quality customer support to keep them as a returning customer?
Kayako
SEPTEMBER 1, 2016
When you give your customers exceptional support, they are 4 times more likely to reward you with their loyalty. But what does exceptional support look like in 2016? Because helpdesks encourage your staff to see customers as faceless support tickets. . But customers are people, just like you and me.
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