2016 Customer Support Omni-channel support 
Beyond Philosophy
MAY 15, 2017
Omni-channel Support – Despite what the statistics say, customers still want to touch and feel the product that they are buying. Empower the customer to connect across channels, enable them to start on one channel and seamlessly go onto the other.
Kayako
JANUARY 5, 2017
According to Forrester Research , “only 36% of contact centers have implemented multichannel integration to provide consistent experiences; 70% do not train agents to support multiple channels, and 56% do not offer an agent-facing knowledge management solution”. Your customers want to help themselves.
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