Fonolo

MARCH 22, 2022

One strategy employed by many companies is “gamification.” This involves guiding, reinforcing and increasing high-value activity by capturing performance data and using that data to motivate employees. Gamification builds on the desire most people have for feedback, recognition, and achievement in a peer group.

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Gamification Call Center Contact Center Feedback 75

Noble Systems

OCTOBER 11, 2018

Retaining good employees is good business. Although there are many conditions that affect a company’s ability to effectively deal with the challenge of employee retention, it all really boils down to keeping employees engaged and tapping into their emotional intelligence. What is Gamification? How do you do that?

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Gamification Employee engagement Call Center Morale 74

Verint

FEBRUARY 10, 2016

Everyone is looking for a competitive advantage in 2016. While you may or may not have previously considered gamification a key part of these employee engagement efforts, it can help keep your employees focused on what matters and what helps drive the bottom line.

Employee engagement 27

Employee engagement Gamification Customer Experience contact center workforce 27

Taylor Reach Group

AUGUST 29, 2017

Employee Engagement. How to Create a Highly Engaged Workforce – Start at the Beginning. To create a highly engaged workforce, we need to start at the beginning. Gamification is a great way to help front-line associates own their performance and involves people at every level of the organization. The Front Line.

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Gamification Contact Center Coaching Employee engagement 99

Verint

AUGUST 17, 2017

At the end of 2016, I conducted 20 interviews with customer service professionals who were members of the National Association of Call Centers (NACC). The responses were remarkably similar—18 of the 20 customer service professionals I interviewed voiced their concern over what can be broadly categorized as employee engagement.

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Employee engagement Contact Center contact center workforce Gamification 30

CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

Call Center 48

Call Center Technology Gamification Coaching 48

Natalie Petouhof

FEBRUARY 28, 2016

In a recent survey 22 percent of respondents identified performance management as the “most likely” solutions to be replaced in 2016. . Is the performance of employees consistent across time? With this capability, managers can quickly identify the employees and KPIs that need attention based on their scores or recent trends.

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Gamification Management Analytics Metrics 45