2016 Feedback Morale 
ShepHyken
AUGUST 4, 2016
Think of data as representing the ongoing feedback loop between a company’s internal culture and its customers. Read Shep’s latest Forbes Article: The State Of The Customer Experience 2016. But customer analytics have more to tell you than scores alone. WHY IS INTERNAL CULTURE RELEVANT?
Beyond Philosophy
NOVEMBER 22, 2017
In Episode 4, ‘ Building a Business With Purpose’ , from a recent (October, 2016) series of business strategy videos her company produced, entitled “The Entrée”, she said: “It’s really trying to tap into something deeper and capture the hearts and minds of your people … It’s pride, and you want that as a leader.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MARCH 23, 2018
Impact: When employees become disengaged from leadership, it leads to fear and distrust, which negatively impacts productivity, customer experience, and morale. Negative customer reviews or feedback. The 2016 Wells Fargo scandal for opening unauthorized client accounts resulted not only in penalties but in stock declines and lawsuits.
ProProfs Blog
AUGUST 21, 2020
After the exchange, the rep shares a link with you to share your feedback, and you could not feel more respected and delighted. You can float surveys across your team members and customers and leverage their valuable feedback for overall improvement. This is the power of empathy. . Empathy leads to stronger customer relationships.
SharpenCX
JUNE 23, 2021
You suffer from high costs to hire and train new employees, inconsistent service, staffing shortages, low team and agent morale, the list goes on (and on). Agents seek clear priorities, direction and feedback from their managers. Then, score them based on a system of feedback and questions you develop ahead of time.
Etech GS
FEBRUARY 5, 2019
In 2016, a report by Deloitte found that one of the most difficult shifts for management to make is going from a once a year “conversation” with employees about their thoughts and opinions to an “always on” approach that listens constantly. Listening in the Workplace: The Challenges. With all those benefits, why is it still so hard to do?
ProProfs Blog
DECEMBER 23, 2019
Like in ProProfs Chat, not only do you get to initiate a chat with your website visitors but also take their feedback at the end of the chat through a post-chat survey form. Rely on customer feedback. Their feedback towards the services they received via your operators through post-chat survey form. Get their honest opinions.
Expert insights. Personalized for you.
202 
Let's personalize your content