Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Here we are in 2016 now, the study was done in 2015, and it is only 17%. And that’s despite tremendous increases in the quality of products and services. The study I’ve always wanted to do alongside the Customer Rage study is the employee front-line service version of Rage Study. But we’ll keep trying.
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