Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. Here we are in 2016 now, the study was done in 2015, and it is only 17%. But yes, those are featured criteria in many call quality evaluations or IVR surveys, which now are really, really prevalent.
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