Top Metrics that Measure Inbound Call Center Performance
Tenfold - Contact Center Blog
JULY 9, 2018
In addition, the use of gamification also fosters friendly competition as it inspires agents to work harder in delivering quality customer service during the first contact. A 2016 survey by Call Center Helper shared that 62.7% Agent Schedule Adherence & Agent Attrition Rate. As stated in the 2016 U.S.
78 
Let's personalize your content