2016 Gamification Surveys 
Fonolo
MARCH 22, 2022
One strategy employed by many companies is “gamification.” Gamification builds on the desire most people have for feedback, recognition, and achievement in a peer group. What is Call Center Gamification? Gamification is the introduction of interactive, game-like principles and elements into different contexts.
Noble Systems
DECEMBER 18, 2018
That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. A recent study conducted by CSO Insights, says that sales goal attainment across geographies and industries dropped from 63% in 2012 to 53% in 2016. All of them can be enhanced with gamification.
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Nicereply
NOVEMBER 21, 2019
Basically, you create a short survey with several options to rate (stars, smileys, thumbs), put a link to that survey in your e-mails and wait for your customers to score you. Then we moved all support communication to Liveagent helpdesk in 2016-2017, integrated chats and customized our e-mail templates. Not so fruitful years.
Verint
NOVEMBER 27, 2017
Customer preferences change frequently—especially when interacting with brands—so surveys and methods of contact must follow suit. When reviewing one of my columns from last year on how to design and build a great survey , I was surprised to discover how different the piece would be if I were writing it today. Involve the experts.
NICE inContact
JULY 25, 2019
According to the JOLTS survey from the Bureau of Labor Statistics, the employee turnover rate is higher now than it has been in the past 18 years. According to Deloitte Research (2016), employees value culture and growth almost twice as much as they value compensation and benefits. Recruiting excellent agents can be a challenging task.
DMG Consulting
JUNE 7, 2017
The Report provides a detailed and insightful financial analysis of the workforce optimization (WFO) suite providers, applications and sectors for fiscal year 2016. The growth rate of the overall WFO market between 2015 and 2016 was a modest 1.6%. growth rate for both the contact center WFO and WFM sectors, and a 10.7%
Taylor Reach Group
AUGUST 29, 2017
About 20% of the managers surveyed chose each of these and many chose more than one. Gamification is a great way to help front-line associates own their performance and involves people at every level of the organization. How to Create a Highly Engaged Workforce – Start at the Beginning.
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