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Poised for rapid growth and success, untapped revenuepotential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. 11/30/2017. This represents only 11.4%
MARKET BENEFITS AND POTENTIAL. As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 Given that this represents only 11.4
billion in 2016 , to $41.5 Why is the market potential so huge? To determine how many customers opt out of the IVR after 6 p.m. on a weekday, run an IVR report. And this is 2016. Depending upon what you read, who you follow, the Business Intelligence and Analytics (BI&A) market is valued anywhere from $16.9
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