Balto

JUNE 23, 2022

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52

Scripts Coaching Contact Center Surveys 52

Balto

JUNE 13, 2022

Call scripts are used in contact centers of all shapes and sizes — across the industry, they are considered an easy way to help ensure all of a contact center’s agents are driving calls to the same goals. But if you manage a center with hundreds or thousands of agents, then trying to keep everyone on the same script is challenging at best.

Scripts 52

Scripts Contact Center Morale Best practices 52

ProProfs Blog

AUGUST 21, 2020

We all have seen how sales professionals are always ready to recite their sales scripts that they have learned by heart over time. There are many ways you can boost employee morale without a pay raise, and an empathetic work culture usually tops that list. So how do you create an army of loyal employees?

Sales 158

Sales Morale Personalization Scripts 158

ProProfs Blog

DECEMBER 23, 2019

Grumpy Carer (@GrumpyCarer) November 14, 2016. In terms of delivering customer experience, there could not have been a better script than this. A little recognition of their good work can certainly do a lot of morale-boosting. The brand had discontinued this specific model. PLEASE SHARE!! pic.twitter.com/SzwIYs0Pl8.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

JustCall

APRIL 13, 2020

The celebrations channel is there to celebrate wins, big and small to keep the morale up even when working remotely!” Also, goal setting, scripting and a focus on relevant sales metrics is important. ” Michael Tuso is the Director of Revenue Performance at Chili Piper – a 100% remote workforce SaaS firm since 2016.

Sales 98

Sales CRM Chatbots Analytics 98

Comm100

JULY 30, 2019

Think back to when Google Home was first released in 2016; news outlets everywhere were whipped into a moral panic over the “ethical implications” of the smart speaker. Change is hard – it’s simply human nature to resist. In reality, every deployment of customer-facing technology can be considered “risky”.

Chatbots 45

Chatbots Morale Feedback Benchmark 45

Comm100

FEBRUARY 20, 2018

And, happier agents have a better overall workplace morale, which translates into the quality of customer service. They get used to using their problem-solving abilities rather than just churning out scripted responses, which means that they will be more able and willing to give customers with challenging issues quality assistance.

Chatbots 72

Chatbots Contact Center Chief Customer Officer Benchmark 72