Jive

SEPTEMBER 4, 2018

In fact, today— 80% of US end users prefer SaaS apps for communication and organization; a nearly 30% jump from where it was in 2016. Offices with BYOD-friendly policies in place note how this system is able to boost productivity, morale, as well as accountability among team members. BYOD—An emerging workplace standard.

voip 52

voip SaaS Technology Benchmark 52

ijgolding

MARCH 7, 2016

energy company satisfaction survey for the sixth year running. The 6th March 2016 was Mothering Sunday in the UK. On the 6th March 2016, this went terribly wrong for Moonpig. The moral of all of these stories can be summed up as follows: Ensure your business remains relevant at all times – now and in the future.

Morale 64

Morale Customer Experience Customer centricity Marketing 64

Balto

JUNE 13, 2022

The Conversation Excellence Lab surveyed 567 agents from contact centers large and small to uncover the nuances in scripting across the industry. Our survey included agents from five different-sized contact centers: Less than 5 agents 5 to 20 agents 21 to 300 agents 301 to 1,000 agents 1,000+ agents. 2016, October 20).

Scripts 52

Scripts Contact Center Morale Best practices 52

Netomi

JANUARY 5, 2022

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. 3 Reasons You Don’t Need a Survey to Listen to Customers. Five Ways to Make Your Surveys Matter. As of 2016, with over 1 million copies of her books in print, she was the all-time best selling eBay author.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

APRIL 13, 2020

The celebrations channel is there to celebrate wins, big and small to keep the morale up even when working remotely!” Use the Net Promoter Score Survey to identify potential advocates for your product. ” Michael Tuso is the Director of Revenue Performance at Chili Piper – a 100% remote workforce SaaS firm since 2016.

Sales 98

Sales CRM Chatbots Analytics 98

Comm100

JUNE 13, 2018

According to a study by Inmar , 72 percent of coupons used in 2016 affected purchasing behavior , usually by encouraging shoppers to buy a product they otherwise would not have. In a survey of over 2000 holiday shoppers, the NRF found that over 60 percent of consumers would like to use more online wish lists in the future.

Self service 74

Self service Chatbots Advertising Sales 74

Balto

JUNE 23, 2022

We surveyed 567 agents across the United States. Figure 1: Geographic Distribution of Survey Participants. Figure 2: Age Distribution of Survey Participants. The most represented industries in our survey were Retail (17.5%), Financial and Professional Services (16.2%), and Healthcare (12.2%). Demographics. female and 47.3%

Scripts 52

Scripts Coaching Contact Center Surveys 52

Comm100

FEBRUARY 20, 2018

And, happier agents have a better overall workplace morale, which translates into the quality of customer service. A recent Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Value in Customer Satisfaction.

Chatbots 72

Chatbots Contact Center Chief Customer Officer Benchmark 72

Balto

OCTOBER 31, 2022

Send a post-onboarding survey to your new agents: Did this program help them in their role? Send a post-onboarding survey to your tenured agent: Did they enjoy mentoring the new hire? CSAT Surveys. CSAT Surveys. As a group, those in the manager or leadership level ranked 1-on-1 training as the most effective tool (4.6)

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52