Beyond Philosophy

MAY 15, 2017

We have to look beyond the marketing and sales automation processes that we have been focusing on in the past years and connect with our customers. When it comes to digital marketing, empathy will lead to sales. It is only through continuous research and development that companies can leverage and integrate these multiple channels.

Omni-channel support 333

Omni-channel support Sales Marketing Technology 333

Joe Rawlinson

MAY 31, 2017

Forbes reports that most businesses find 20 percent of their most loyal customers actually make up 80 percent of their sales. Dig into your marketing and sales data to determine when customers are buying and when they’re leaving your sales cycle altogether. Take a look at your most loyal customers. Data-driven Strategies.

Omni-channel support 98

Omni-channel support Customer retention CRM Sales 98

Kayako

JANUARY 5, 2017

How these channels are organized and how well connected they are plays a significant role in the customer’s journey and providing a consistent support experience. Multi-channel support can silo important customer history. It also means making all your support channels mobile accessible. PBwiUbyDOv ). -KG.

Omni-channel support 38

Omni-channel support Customer Service Customer Experience Multi-channel support 38