Remove 2016 Remove Personalization Remove Surveys
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5 Top Customer Service Articles For the Week of July 4, 2016

ShepHyken

An oft-referenced survey by BrightLocal found that 92% of consumers read online reviews, 40% form an opinion based on just 1-3 reviews, and star rating is the top factor for choosing a business. Instead of selecting the best person for the job, most interviews favor the applicants that are attractive, sociable, articulate, or tall.

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5 Top Customer Service Articles For the Week of September 5, 2016

ShepHyken

Incorporating these five habits into your daily life can also make you a highly valuable and productive person. Salesforce) The customer service industry is as old as time, but it’s an industry that has had to evolve in order to target a more diverse clientele and their demands for better, more personalized, service.

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5 Top Customer Service Articles For the Week of May 30, 2016

ShepHyken

My Comment: One of the sentences in the first paragraph of this excellent article read: “…a recent survey of CEOs finds that many chief executives view customer experience as the most effective opportunity for obtaining a competitive advantage.” My favorite is number two, which is to personalize the experience.

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Shocking! Yahoo’s data breach

Beyond Philosophy

That your personal contact information is safe and secure? It should surprise no one that when Econsultancy.com asked in a survey if consumers thought there are enough safeguards on their information , 87% of them said no. Many of you reading this probably had a Yahoo account, even if you don’t think you do. How are you feeling now?

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UK Scores Fall Whilst U.S. Rise – What’s The Problem?

Beyond Philosophy

They include: Personalization. in 2016 to 7.75 Per the online marketing intelligence service WARC , QVC took the top spot in the survey, jumping nearly 20 places over its positions last year. These six areas drive brand advocacy and loyalty, the gold-standard for any company measuring CX performance. Time and Effort.

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Why Cash Is No Longer King!

Beyond Philosophy

The restaurant’s founder Alan Bekerman said it was one less thing to think about when he made the decision back in February 2016. And if the employee that handles the interaction is more engaging and personable, then, what’s there to get your knickers in a twist about? Also, the survey showed that nearly 20% of U.S.

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How Does Time of Day Affect How Much We Sell?

Beyond Philosophy

I am a morning person. Cognitive depletion is a concept we discussed in our book, The Intuitive Customer (Palgrave Macmillan, 2016). If the customer is more like my wife, who is a NOT a morning person, and you are working with them early in the day, they might not yet be ready for you. For example. Cognitive What?