Contact Center Pipeline
DECEMBER 23, 2016
The following were the 5 most-read Quick Tips in 2016. These are tried-and-true practices that have proven successful for the provider, and which can be implemented across a large variety of operations. Quick Tip: Promote Agents with the Right […].
Contact Center Pipeline
SEPTEMBER 6, 2016
Vacations are dwindling down. Schools are ramping up. We’re planning our agent celebrations for Customer Service Week next month. It is a busy time of year. Our September issue focuses on many agent issues; performance metrics, attendance, agent desktops, employee engagement, customer experience…and more.
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Beyond Philosophy
DECEMBER 30, 2021
It was a recently introduced idea that built upon the previous wave of change, which I remember was Customer Relationship Management, which replaced Total Quality Management, and so on, and so on. . Since 2016, I have lost 100 pounds, and 55 of them in the past two months. My scale is more balanced. .
Beyond Philosophy
NOVEMBER 8, 2017
It would seem that most managers assume satisfaction scores to be positively correlated with customer behavior, i.e. results….In Back even further, to the era of Total Quality Management. Webster’s Dictionary, for instance, defines ‘satisfy’ as, “To make content or appease, to fulfill requirements.”
Enghouse Interactive
APRIL 28, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? In summary: Call Recording + Quality Management = Cost Savings. Zion Market Research 2016.
Enghouse Interactive
APRIL 17, 2019
Today, we’d like to give you some insight into the best practices for using omnichannel recording along with quality management in the contact center. Zion Market Research 2016. ** CFI Group – 2018 Contact Center Satisfaction Index. This valuable data can then be used to proactively offer more relevant solutions to customers.
AWS Machine Learning
JUNE 18, 2024
Afri-SET engages with air quality sensor manufacturers , providing crucial evaluations tailored to the African context. Through evaluations of sensors and informed decision-making support, Afri-SET empowers governments and civil society for effective air quality management.
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