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Enterprises need and want WFO applications, like recording, qualitymanagement, speech analytics, workforce management, etc.” million between the first half of 2016 and 2017. million between the first half of 2016 and 2017. said Donna Fluss, President of DMG Consulting LLC. million from $1,669.7
million in 2016 to$1,655.3 Quality assurance (QA)/qualitymanagement (QM) was the top-selling WFO application in 2017, a sit was in 2016. Quality assurance (QA)/qualitymanagement (QM) was the top-selling WFO application in 2017, a sit was in 2016. million in 2017.
billion (excluding carrier revenue) as of the end of 2016. There are over 150 CBCCI competitors world-wide, and hundreds of system integrators, technology partners, value added resellers, distributors and others supporting them. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8
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