2016 SaaS Technical Support 
Kayako
JANUARY 7, 2016
We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ve asked support pros from Kayako and beyond what they think the biggest trends in customer support will be in the next 12 months. Navsher Puar , Support Team Lead.
CSM Practice
JULY 6, 2020
To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Practice
JULY 6, 2020
To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.
VirtualPBX
OCTOBER 2, 2019
This is two times more than in 2016. Let’s take a deeper look at the key concepts of SaaS, PaaS, IaaS. Software as a Service (SaaS). You cannot fix your cloud computing problems in-house, and some providers do not offer around-the-clock technical support. Software as a Service – SaaS. Examples of SaaS.
Kayako
OCTOBER 13, 2016
In 1989, Ron Muns founded the Help Desk Institute, a professional association with the mission to serve the industry by focusing on innovating technical support. The Help Desk Institute advocated providing a place where employees could receive technical support relating to their organization’s IT infrastructure.
ChurnZero
AUGUST 25, 2020
Previously Godard served as CEO of SteelBrick which was acquired by Salesforce in 2016. Jay Nathan, Higher Logic Jay ( @jaynathan ) is Chief Customer Officer at Higher Logic , a leading SaaS-based online community and communications software.
ChurnZero
JANUARY 26, 2021
From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Policy decisions, aversion to change, uncoordinated resources and third-party systems are just a few of the examples of items outside of your direct control as a SaaS provider and a CSM.
Expert insights. Personalized for you.
63 
Let's personalize your content