ShepHyken

SEPTEMBER 26, 2016

Anything less than a consistent experience erodes confidence and eventually sales. The post 5 Top Customer Service Articles For the Week of September 26, 2016 appeared first on Shep Hyken. Now, there are multiple channels for the customer to use to connect to a company. Follow on Twitter: @Hyken .

Journey mapping 308

Journey mapping Customer Service Contact Center Airlines 308

ShepHyken

JUNE 27, 2016

ON DEMAND: Microsoft’s 2016 Global State of Customer Service Report Reveal by Bill Peterson. The post 5 Top Customer Service Articles For the Week of June 27, 2016 appeared first on Shep Hyken. I have added my comment about each article and would like to hear what you think too. Follow on Twitter: @Hyken.

Customer Service 185

Customer Service Metrics Customer Experience Surveys 185

Vcaretec

JUNE 6, 2022

Mobile Shopping Device sales for tablets and smartphones have seen massive increases every single year for the past 5 years and 10 years, respectively, and mobile shopping behavior is catching up. Is your team planning to shift customer care strategies and expand the scope of customer support in 2016?

Customer Care 97

Customer Care Customer Support Customer Service Sales 97

Integrity Solutions

JUNE 24, 2024

Imagine having a sales team coach who sees the potential in you that you don’t even see in yourself—and then is committed to helping you help live up to that potential. Most leaders agree that the role of sales team coach play a key role in helping salespeople achieve their goals. What Does it Mean to Be a Sales Team Coach?

Coaching 65

Coaching Sales Surveys Banking 65

Talkdesk

APRIL 15, 2016

Sales leaders are integral to the success of their teams. The Sales Leadership track at TOPO Summit 2016 explored the ways in which sales leaders design, build and manage their organizations. Who better to provide input on effective sales than a buyer? About TOPO Sales Summit.

Sales 40

Sales call center software Education Best practices 40

Talkdesk

APRIL 12, 2016

The past few years have seen significant advances in sales strategies and practices. TOPO Sales Summit 2016 examined many of the facets of a successful sales strategy. The Sales Development Track expanded on how high-growth companies can drive pipeline and revenue. About TOPO Sales Summit.

Sales 40

Sales Outbound sales call center software Accountability 40

ShepHyken

AUGUST 29, 2016

The 5-year-old company, which has few peers in the market, is on track to do $50 million in sales this year. The post 5 Top Customer Service Articles For the Week of August 29, 2016 appeared first on Shep Hyken. Kuiu is a hunting gear company that has a customer focused culture. Follow on Twitter: @Hyken .

Customer Service 0

Customer Service Journey mapping Contact Center Customer Care 0

Talkdesk

APRIL 14, 2016

Every sales organizations is looking for the secret to improving their effectiveness and their revenue along with it. The Sales Effectiveness track at TOPO Sales Summit 2016 explored the plays and tactics that contribute to the effectiveness of the world’s top sales teams. About TOPO Sales Summit.

Sales 40

Sales Best practices Outbound sales call center software 40

Call Center Weekly

APRIL 6, 2018

In my upcoming book, out this fall (I am still arguing with my editor over the title), I look at sales by what I call the BLEND principle. I need to close 10 new sales! Their thoughts and opinions matter on your way to a sale. And they treated me like a number instead of a customer. It is an emotional exchange as well.

Sales 136

Sales Scripts Personalization Customer Experience 136

Talkdesk

APRIL 18, 2016

In the past week, we’ve published six blog posts about TOPO Sales Summit 2016. Here are the top seven insights we discovered at TOPO Sales Summit 2016 : 1. Take it one step further with business tool integrations and ABE becomes a snap for sales, success and support teams. Account Based Everything (ABE).

Sales 40

Sales call center software Call Center call center solutions 40

Talkdesk

APRIL 12, 2016

TOPO Sales Summit 2016 was a whirlwind of information, insights and debate. With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. As a form of summary, we’ve compiled some of the most memorable quotes from TOPO Sales Summit 2016. Click to Tweet.

Sales 40

Sales Big data call center software Best practices 40

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Chatbots Analytics 98

LiveChat

JUNE 8, 2016

Marketing has evolved, buying has evolved, and now sales is ready to evolve. We’re seeing that the line between marketing and sales is getting blurrier by the minute as salespeople get more love from developers and new sales tools. If a company wants to be successful in 2016, its salespeople must be agile high-performers.

Sales 48

Sales Analytics Marketing B2B 48

Vonage

AUGUST 30, 2016

We’ve kicked off our Dreamforce 2016 prep with a Gold Sponsorship, and we’ve officially launched our microsite , which details our party, booth information and meeting details. Here are just a few ways you can connect with NewVoiceMedia at Dreamforce 2016. . And this year promises to be our biggest Dreamforce yet.

Sales 86

Sales Analytics Personalization Customer Experience 86

Amity

FEBRUARY 2, 2016

The Best Customer Success Resources of 2016. February 9-11 - SaaStr Annual 2016. Customer Success Summit 2016 promises 2 days of interactive sessions, practitioner best practices and networking to master the business of customer success. May 10-12 - Pulse 2016 Conference. Have a suggested link we should add?

SaaS 80

SaaS Education Customer retention Sales 80

Beyond Philosophy

FEBRUARY 15, 2018

The Consumer Financial Protection Bureau (CFPB) meted out a $185 million fine that included a $100 million penalty to Wells Fargo in 2016 for their violation and abuse of consumer trust. One area we would advise them to consider will be changing their KPIs to Customer Experience and Satisfaction goals rather than sales goals.

Banking 352

Banking Accountability Consulting Consulting 352

Kayako

JANUARY 7, 2016

We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ll be covering these areas throughout 2016 so be sure to subscribe to our blog newsletter to stay at the top of your support game this year. 2016 is an exciting year for support. They want now!

Customer Support 56

Customer Support Self service Technical Support Consulting 56

Beyond Philosophy

DECEMBER 8, 2015

The post Eyes On The Customer Experience Prize: Will 2016 (Finally) Be The Year Of The Emotionally-Driven Employee Ambassador? This, as noted, is the tip of the employee emotion, attitude, and behavior research insights iceberg. There’s a lot more to tell. appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Brand ambassadors 170

Brand ambassadors Customer Experience Enterprise Feedback 170

Vonage

DECEMBER 7, 2015

Do sales, service, and marketing have full visibility of each other’s interactions with the customer? By embracing an omni-channel service philosophy, your organization could become the next service leader of 2016. . The post 2016’s Top Trend: Omni-Channel appeared first on Blog | NewVoiceMedia.

Self service 54

Self service Customer Service Sales Management 54

Eptica

JANUARY 12, 2017

Date: Thursday, January 12, 2017 What were the top customer service trends of 2016? To help we’ve analyzed all 100+ posts published on the Eptica blog in 2016, and picked a top ten, based on a combination of readership and industry feedback. Introducing chat changes this – delivering increased sales in these four key ways.

Multichannel 59

Multichannel Customer Service Contact Center Benchmark 59

Mindtouch

MAY 13, 2016

At the ‘Pulse’ Conference 2016 , hosted by Gainsight and sponsored by all the big wigs in the industry, the conversation is all about how to keep an accurate reading of your bloodline’s, aka, your customer’s, pulse. This is known as the perpetual sale (as opposed to a SaaS business model based on subscriptions).

Self service 48

Self service SaaS Sales Best practices 48

Beyond Philosophy

FEBRUARY 21, 2020

Brand personification is a fundamental principle of the concept of Conversational Commerce first introduced in 2016 by Chris Messina, tech expert, and inventor of the hashtag. Conversational Commerce is a way to describe how customers interact with brands on social media and other channels to move them through the sales cycle.

Chatbots 395

Chatbots Consulting Consulting Technology 395

JustCall

DECEMBER 1, 2022

Sales referrals are a win-win situation wherein your existing customers enjoy social validation for advocating something that’s great and your business gets free marketing and higher sales. Various companies are capable of growing rapidly simply by implementing a sales referral strategy. Sales Referrals facilitate the sale.

Sales 52

Sales Scripts Marketing Construction 52

Talkdesk

MAY 17, 2016

Opentalk 2016 is upon us. Happily, we’re diligently reporting on all the happenings and learnings at Opentalk 2016. 5 Ways to Spend the Weekend in SF Before Opentalk 2016. Zuora CEO Tien Tzuo Shares Insights at Opentalk 2016. Exciting Talkdesk Product Announcements at Opentalk 2016. May 17th is finally here!

call center software 40

call center software Customer centricity Call Center Personalization 40

Eptica

OCTOBER 28, 2016

Date: Friday, October 28, 2016 Turning service into sales with chat. Published on: October 28, 2016. Introducing chat changes this, with the channel driving proven additional sales and revenues. ” Chat helps sales in four key ways: 1. ” Chat helps sales in four key ways: 1. The result?

Sales 79

Sales Multichannel Abandon rate Upselling 79

Win the Customer

JULY 13, 2016

’s largest chain store, has decided to stop playing music in its stores following feedback from customers, the retailer announced at the end of May 2016. These retailers’ move away from muzak reflects an awareness of the impact subtle psychological elements of store atmosphere can have on sales.

Sales 97

Sales Marketing Feedback Customer Service 97

aircall

NOVEMBER 10, 2016

Salesforce Einstein uses breakthrough AI capabilities for marketing, sales, service and more, empowering companies to deliver a more tailored customer experience. Aircall (@aircall) 18 novembre 2016. Aircall (@aircall) 18 novembre 2016. Dan Ring (@DanRing3) 19 octobre 2016. Dreamforce 2016 takeaways.

Analytics 48

Analytics Sales Call Center Technology 48

ShepHyken

JANUARY 14, 2024

Consumer Trust Languishes at 2016 Levels by MarTech Cube (MarTech Cube) Consumers’ trust in the organizations they do business with has not recovered from its pandemic decline. My Comment: This article starts with findings from 300 retail sales associates interviewed for the Voice of Retail Sales Associate report.

Customer Service 155

Customer Service Best practices Metrics Banking 155

Talkdesk

MAY 18, 2016

Opentalk 2016 was a whirlwind. Tzuo said that companies should aim to surface 8-10 salient items about customers and then bake them into their sales organizational structures. Casey Whalen of Shopify explained that his company has merged the Sales and Support teams and now simply calls them “Improvers.”

Customer centricity 40

Customer centricity Airlines Metrics Self service 40

ShepHyken

JANUARY 14, 2024

Consumer Trust Languishes at 2016 Levels by MarTech Cube (MarTech Cube) Consumers’ trust in the organizations they do business with has not recovered from its pandemic decline. My Comment: This article starts with findings from 300 retail sales associates interviewed for the Voice of Retail Sales Associate report.

Customer Service 149

Customer Service Best practices Metrics Banking 149

Talkdesk

OCTOBER 11, 2016

We met hundreds of great people at Dreamforce 2016, spoke in the opening keynote at ICMI Contact Center Demo & Conference and gave out a lot of great swag. Back in September, Salesforce revealed their new Winter ‘17 Release featuring a new look for Lightning, as well as hundreds of enhancements for Sales Cloud and Service Cloud.

Contact center software 40

Contact center software Contact Center Sales Call Center 40

Comm100

JANUARY 14, 2016

Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. What does this mean for your company?

Customer Service 0

Customer Service Self service Advertising Airlines 0

Talkdesk

MAY 31, 2016

Our inaugural summit, Opentalk 2016, explored the of the future of customer experience. We are thrilled to announce the winners of Talkdesk’s 2016 Customer Awards. 2016 is the first year that we are handing out Talkdesk Customer Awards. Sales Leader of the Year. Winner: Rev. Partner of the Year. Winner: SpotHero.

Outbound sales 40

Outbound sales Customer centricity Interactive Voice Response Sales 40

Talkdesk

SEPTEMBER 28, 2016

Talkdesk VP of Sales, Andrew Bothwell, will be revealing what modern customers expect from today’s businesses and how to meet those demands. The post Talkdesk at Dreamforce 2016 appeared first on Talkdesk. Both sessions are guaranteed to be thought-provoking and educational. Brand Loyalty Starts with Brilliant Customer Interactions.

contact center solutions 43

contact center solutions Contact Center Call center experience Education 43

Beyond Philosophy

MAY 15, 2017

We have to look beyond the marketing and sales automation processes that we have been focusing on in the past years and connect with our customers. When it comes to digital marketing, empathy will lead to sales. For companies that are still not seeing the big picture, the 2016 Nielson Report, Global Connected Commerce , could help.

Omni-channel support 333

Omni-channel support Sales Marketing Technology 333

Noble Systems

DECEMBER 18, 2018

Success in today’s business environment is ever-changing — with heightened competition, growing buyer complexities and a lack of understanding of what it really takes to build a world-class sales organization. The study provides a list the 12 top practices of world-class sales organizations.

Gamification 75

Gamification Sales Contact Center Business Process Outsourcing 75

Eptica

NOVEMBER 16, 2016

Date: Wednesday, November 16, 2016 How does customer experience affect sales growth? Published on: November 16, 2016. In 2016 this initial study was expanded , examining company CX and sales performance for companies in the same five sectors between 2010 and 2015.

Sales 54

Sales Customer Experience Multichannel Airlines 54