ShepHyken

JANUARY 9, 2017

3 Areas to Focus your Customer Experience in 2017 by Adam Toporek. 2017 Customer Experience Resolutions by Lynn Hunsaker. The post 5 Top Customer Service Articles For the Week of January 9, 2017 appeared first on Shep Hyken. This short article has a number of tips that will drive the “next time customer.”

Customer Service 200

Customer Service Analytics Customer Experience Technology 200

ShepHyken

JULY 31, 2017

The post 5 Top Customer Service Articles for the Week of July 31, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 0

Customer Service Benchmark SaaS Technology 0

ShepHyken

MAY 22, 2017

2017 Customer Experience Lessons from the Airline Industry…So Far by Sarah Frazier. The post 5 Top Customer Service Articles For the Week of May 22, 2017 appeared first on Shep Hyken. This article touches on how losing the human touch can be bad for business. Follow on Twitter: @Hyken.

Airlines 211

Airlines Customer Service Self service Technology 211

ShepHyken

DECEMBER 11, 2017

Top 10 Wow Customer Service Stories for 2017 by Shaun Belding. Shaun Belding) With 2017 drawing to a close, we’ve gone through our notes to find what we felt were the top 10 Wow customer service stories of the year. The post 5 Top Customer Service Articles For the Week of December 11, 2017 appeared first on Shep Hyken.

Customer Service 192

Customer Service Customer centricity Technology Customer Experience 192

ShepHyken

APRIL 3, 2017

My Comment: The Social Media Marketing World 2017 conference concluded just over a week ago, and one of the major tracks was the social customer care track, headed up by Dan Gingiss and Daniel Lemin. Entrepreneur) What makes a brand strong in 2017? Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer Service 192

Customer Service Marketing Personalization Customer Experience 192

ShepHyken

APRIL 24, 2017

2017 Customer Service Expectations Survey by Gladly. My Comment: Our friends at Gladly have released their 2017 Customer Expectations Survey. Forbes) While attending CES 2017 in Las Vegas, I spent a lot of time meandering around slot machines looking for meeting rooms, restaurants and taxi stands. ” (Thank you, Fonolo!)

Customer Service 174

Customer Service Surveys Personalization Consulting 174

ShepHyken

DECEMBER 18, 2017

The Customer Experience Effect: A Look at We Learned in 2017 and What’s Ahead by Liliana Petrova. The post 5 Top Customer Service Articles For the Week of December 18, 2017 appeared first on Shep Hyken. The author has an interesting twist and discusses the move from a customer journey map to a customer experience map.

Journey mapping 198

Journey mapping Customer Service Personalization Customer Experience 198

ShepHyken

AUGUST 7, 2017

The post 5 Top Customer Service Articles for the Week of August 7, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 44

Customer Service Chatbots Customer Care B2B 44

ShepHyken

SEPTEMBER 18, 2017

The post 5 Top Customer Service Articles for the Week of September 18, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 216

Customer Service Customer centricity Customer Experience Management 216

ShepHyken

SEPTEMBER 11, 2017

The post 5 Top Customer Service Articles for the Week of September 11, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 216

Customer Service Self service Customer Care Technology 216

ShepHyken

FEBRUARY 20, 2017

The post 5 Top Customer Service Articles For the Week of February 20, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 223

Customer Service Finance Contact Center Personalization 223

ShepHyken

FEBRUARY 6, 2017

The post 5 Top Customer Service Articles For the Week of February 6, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer advocacy 217

Customer advocacy Brand ambassadors Customer Service Best practices 217

ShepHyken

AUGUST 14, 2017

The post 5 Top Customer Service Articles for the Week of August 14, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 214

Customer Service Airlines Customer Experience Technology 214

Contact Center Pipeline

DECEMBER 27, 2017

Here are five of the most important victories for K-12 connectivity in 2017. In 2017, many states around the U.S. That cost is now only $4.90, and has dropped 30% from 2016 to 2017 alone. The post The 5 Biggest Wins for School Connectivity in 2017 appeared first on EducationSuperHighway.

Government 159

Government Education 159

Beyond Philosophy

DECEMBER 19, 2017

Just 12 months ago in 2015, they scored 7.33; in 2017, just 7.08. www.warc.com 4 December 2017. 28 November 2017. 23 November 2017. 4 December 2017. < Per the report, brands in the U.K. dropped to the lowest in nearly a decade. Brands in the U.S., however, rose from 7.42 in 2016 to 7.75

Customer centricity 382

Customer centricity Consulting Consulting Banking 382

ShepHyken

MAY 1, 2017

The post 5 Top Customer Service Articles For the Week of May 1, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 218

Customer Service Transportation Entertainment Airlines 218

ShepHyken

NOVEMBER 6, 2017

The post 5 Top Customer Service Articles For the Week of November 6, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 217

Customer Service Customer centricity Education Marketing 217

ShepHyken

AUGUST 28, 2017

The post 5 Top Customer Service Articles for the Week of August 28, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 214

Customer Service Contact Center Benchmark Big data 214

ShepHyken

JANUARY 2, 2017

Here are a few lessons from 2016 to help you prepare and improve your customer service on Twitter for 2017. The post 5 Top Customer Service Articles For the Week of January 2, 2017 appeared first on Shep Hyken. (Salesforce) Every year, companies must put customers first, and this year was no exception. Follow on Twitter: @Hyken.

Customer Service 192

Customer Service Self service Feedback Customer Care 192

ShepHyken

MARCH 6, 2017

The post 5 Top Customer Service Articles For the Week of March 6, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 209

Customer Service Feedback Best practices Enterprise 209

ShepHyken

JANUARY 30, 2017

The post 5 Top Customer Service Articles For the Week of January 30, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 209

Customer Service Airlines Customer Experience Personalization 209

ShepHyken

MARCH 27, 2017

The post 5 Top Customer Service Articles For the Week of March 27, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 209

Customer Service Benchmark Call Center Advertising 209

ShepHyken

OCTOBER 30, 2017

The post 5 Top Customer Service Articles For the Week of October 30 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 61

Customer Service Marketing Customer Experience Technology 61

ShepHyken

OCTOBER 2, 2017

The post 5 Top Customer Service Articles for the Week of October 2, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Journey mapping 213

Journey mapping Customer Service Customer centricity Chatbots 213

ShepHyken

OCTOBER 9, 2017

The post 5 Top Customer Service Articles for the Week of October 9, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 104

Customer Service Morale CRM Customer Experience 104

ShepHyken

MAY 8, 2017

The post 5 Top Customer Service Articles For the Week of May 8, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 204

Customer Service Airlines B2B Marketing 204

ShepHyken

APRIL 10, 2017

The post 5 Top Customer Service Articles For the Week of April 10, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 200

Customer Service Self service Analytics Customer Experience 200

ShepHyken

JUNE 12, 2017

The post 5 Top Customer Service Articles For the Week of June 12, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 205

Customer Service Metrics B2C B2B 205

ShepHyken

OCTOBER 16, 2017

The post 5 Top Customer Service Articles for the Week of October 16, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 199

Customer Service Marketing Customer Experience Sales 199

ShepHyken

APRIL 17, 2017

The post 5 Top Customer Service Articles For the Week of April 17, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Airlines 198

Airlines Customer Service Customer retention Customer Care 198

ShepHyken

JUNE 26, 2017

The post 5 Top Customer Service Articles For the Week of June 26, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 39

Customer Service Marketing 39

ShepHyken

JULY 17, 2017

The post 5 Top Customer Service Articles For the Week of July 17, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service Chatbots Government Customer centricity 78

ShepHyken

NOVEMBER 27, 2017

The post 5 Top Customer Service Articles For the Week of November 27, 2017 appeared first on Shep Hyken. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 192

Customer Service Surveys Customer Experience 192

ShepHyken

MARCH 20, 2017

The post 5 Top Customer Service Articles For the Week of March 20, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 189

Customer Service Scripts Customer Care Sales 189

ShepHyken

NOVEMBER 13, 2017

The post 5 Top Customer Service Articles For the Week of November 13, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 37

Customer Service Chatbots Customer centricity Benchmark 37

ShepHyken

NOVEMBER 20, 2017

The post 5 Top Customer Service Articles For the Week of November 20, 2017 appeared first on Shep Hyken. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 97

Customer Service Personalization Upselling Self service 97

ShepHyken

JULY 24, 2017

The post 5 Top Customer Service Articles for the Week of July 24, 2017 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 75

Customer Service Self service Accountability Customer Experience 75