Teresa Allen

JUNE 1, 2017

​Customer service failures have captured the headlines in 2017. In an era of 24/7 cable national cable news coverage and millions of smart phones, Twitter accounts, and Instagram followers, even an incident far more insignificant than this can have long lasting repercussions for an organization. Know your rights. see Step 5) 5.

Customer Service 67

Customer Service Airlines Complaint resolution Entertainment 67

Teresa Allen

JUNE 1, 2017

​Customer service failures have captured the headlines in 2017. In an era of 24/7 cable national cable news coverage and millions of smart phones, Twitter accounts, and Instagram followers, even an incident far more insignificant than this can have long lasting repercussions for an organization. Know your rights. see Step 5) 5.

Customer Service 62

Customer Service Airlines Complaint resolution Entertainment 62

Talkdesk

FEBRUARY 13, 2018

In Deloitte’s 2017 Global Contact Center Survey , contact center executives said one of the big changes that will transform the customer experience in the next few years is the aim of making interactions “effortless.”. Instead of simply giving someone a free or trial account and hoping they figure it out; show them how it works.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

Teresa Allen

JUNE 1, 2017

​Customer service failures have captured the headlines in 2017. In an era of 24/7 cable national cable news coverage and millions of smart phones, Twitter accounts, and Instagram followers, even an incident far more insignificant than this can have long lasting repercussions for an organization. Know your rights. see Step 5) 5.

Customer Service 48

Customer Service Airlines Complaint resolution Entertainment 48