Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Support agents represent the name and face of your business. Gerald: I like to measure my agents on their performance by using scorecards.

Agent Empowerment 40

Agent Empowerment Contact Center Metrics Best practices 40

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Support agents represent the name and face of your business. Gerald: I like to measure my agents on their performance by using scorecards.

Agent Empowerment 40

Agent Empowerment Contact Center Metrics Best practices 40

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Support agents represent the name and face of your business. Gerald: I like to measure my agents on their performance by using scorecards.

Agent Empowerment 40

Agent Empowerment Contact Center Metrics Best practices 40

Customer Service Life

DECEMBER 15, 2017

This article originally appeared on CustomerThink.com as part of my monthly Advisor column on November 10, 2017. Like other KPIs, this is a metric that’s tracked and improved upon from the organizational level all the way down to each individual agent. appeared first on Customer Service Life. Click here for the original.

Coaching 74

Coaching Agent Empowerment outsourcing Contact Center 74

DMG Consulting

SEPTEMBER 16, 2017

Should Customer Service be a Sales Channel? And agents surely participated in training courses where they were instructed in how to improve their sales skills. Customer Service Is an Art: Delivering an outstanding and personalized service experience is an art that is supported by systems, knowledge, and training.

Sales 48

Sales Customer Service Contact Center CRM 48

Comm100

DECEMBER 1, 2017

” Empowering Agents as a Top Investment Priority. It turns out, companies are serious about wanting to empower agents. The number one investment priority for agent empowerment is coaching, with 61% of organizations in agreement about its importance. They are about the customer. Download Now.

Contact Center 58

Contact Center Customer centricity Journey mapping Benchmark 58