2017 Analytics contact center solutions 
NICE inContact
JANUARY 10, 2018
Just over 12 months ago, NICE Systems acquired inContact (now NICE inContact) bringing together the perennial industry leader in Workforce Optimization (WFO) and Analytics and the longest standing cloud contact center provider in the world. Specifically, the company earned the overall highest scores in each category – 9.4
RichCall
SEPTEMBER 13, 2017
Contact Center and CX Research and Reports. ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Global Contact Centre Benchmarking Report, Dimension Data 2017. connected customer journeys with 9 channels in most contact centers. of companies.
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Talkdesk
NOVEMBER 14, 2017
Finding the right contact center solution for your company can feel overwhelming with so many competitive offerings in the industry. To help you narrow down the field, Gartner compiled the Contact Center as a Service (CCaaS) Magic Quadrant , a summary of the solutions at the most mature end of the industry.
TechSee
FEBRUARY 27, 2018
As of 2017, roughly 3.7 of the workforce—work from home at least half the time, Global Analytics Workplace reports, many of them in customer service roles. The entire workflow is virtual – from training to supervision – and agents may never even meet their employers face to face. million employees—2.8% A concept whose time has come.
Serenova
MARCH 10, 2020
As we evaluate the trends affecting contact centers, we view the convergence of Contact Center-as-a-Service (CCaaS) and Unified Communications-as-a-service (UCaaS) technologies as a clear opportunity to optimize customer experience.
Avaya
OCTOBER 2, 2017
One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. Avaya will be at Stand Z-C20 in Za’abeel Hall, Dubai World Trade Center, October 8-12. The post Avaya at GITEX 2017: See What You Can Make with the Latest Technology appeared first on Avaya Connected Blog.
8x8
MAY 16, 2017
For small businesses and companies with teams of informal and non-traditional contact centers – such as sales, collections, marketing, human resources, recruiting and help desks – using complex contact center solutions for customer engagement can be daunting, especially when they lack internal expertise and resources.
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