Remove 2017 Remove At home agents Remove Call Center
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Is social engineering damaging your contact center?

Talkdesk

In some cases, organizations saw themselves dealing with more calls while transitioning to a WFH practice. This rise of at-home agents, coupled with an increase in new contact center agents, has raised concerns over information security.

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An Undeniable Choice for Current Times: Move your Contact Center Virtual for the Future to Solve Old Problems, Boost Agent Satisfaction and Drive Productivity

SharpenCX

Agents juggle phone calls, quickly type out emails and talk down angry callers. We’ve seen the typical call center in TV shows or in movies. This scene makes for good drama, but today contact centers look different. . It’s not a shock that turnover rates in contact centers hover between 30-45%.

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Top 10 Technological Contact Center Trends

Insite Managed Solutions

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Video Support: Video is making its way to the call center; thanks to the amount and detail of information it provides customers.

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The Top 3 Contact Center Talent Priorities in 2018

Talkdesk

Three talent trends emerged from Deloitte’s 2017 global contact center survey that point to the need to rethink the way contact centers handle staffing. Talent Priority #3: Deploying flexible work arrangements.