2017 At home agents Contact Center 
Talkdesk
SEPTEMBER 10, 2020
This rise of at-home agents, coupled with an increase in new contact center agents, has raised concerns over information security. Some agents working from home are using personal, unsecured networks and new agents may not be aware of security procedures. appeared first on Talkdesk.
SharpenCX
JULY 23, 2020
Agents juggle phone calls, quickly type out emails and talk down angry callers. We’ve seen the typical call center in TV shows or in movies. This scene makes for good drama, but today contact centers look different. . Contact centers are no longer confined to those windowless rooms with cubicles.
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Insite Managed Solutions
MAY 23, 2013
Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. 2017-11-22T14:53:16+00:00. 2017-11-22T14:39:22+00:00. 2017-09-25T14:57:12+00:00. 2017-09-28T14:14:01+00:00.
Talkdesk
MARCH 14, 2018
Three talent trends emerged from Deloitte’s 2017 global contact center survey that point to the need to rethink the way contact centers handle staffing. These initiatives are all supported by the Talkdesk Enterprise Contact Center Platform , illustrating our overall dedication to improving agent effectiveness.
Eckoh
JUNE 19, 2020
Even if your contact center is PCI DSS compliant, you are still at serious risk of a breach. 8 PCI DSS challenges prohibit you from benefiting from Work-at-Home agents. There’s a false sense of security that if you’re PCI DSS compliant, your contact center isn’t at risk. 1: Compliance doesn’t equal security.
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