ShepHyken

AUGUST 28, 2017

Ideas like understanding industry benchmarks and using feedback are for everyone. Antavo) Online eCommerce giants are moving into the offline sphere and we’re seeing more and more innovative solutions based on Big Data. The post 5 Top Customer Service Articles for the Week of August 28, 2017 appeared first on Shep Hyken.

Customer Service 207

Customer Service Contact Center Benchmark Big data 207

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Shep Hyken. Consistent innovation is the greatest invention for all generations.”.

Government 236

Government Technology Benchmark call center software 236

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX Some hints: big data, omnichannel, personalisation, AI and organizational culture. Many organizations are currently enamoured with the promise of technology and big data.

Customer Experience 133

Customer Experience Big data Customer centricity Technology 133

AWS Machine Learning

SEPTEMBER 11, 2024

Thirdly, the presence of GPUs enabled the labeled data to be processed. In 2017, the landmark paper “ Attention is all you need ” was published, which laid out a new deep learning architecture based on the transformer. In order to train transformer models on internet-scale data, huge quantities of PBAs were needed.

Benchmark 93

Benchmark Banking Analytics Big data 93

Spearline

JANUARY 23, 2018

After an amazing 2017 we’re very excited for what’s to come in 2018, so we want to share with you, a little preview of the new product releases being launched in 2018. But that’s not all… 2018 is going to be The Year of Data Analysis! Big data is here and we have plenty of it.

Benchmark 40

Benchmark Call flow APIs Big data 40

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. In my opinion, three things that are essential for CX include: Restoring trust – 2017 has seen more examples of organizations continuing to fail to meet basic customer expectations. Once the customer had a positive CX, it will set a new benchmark.

Customer Experience 60

Customer Experience Customer centricity Education Consulting 60

Fonolo

NOVEMBER 17, 2020

The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. But the number of companies that scored ‘good’ or ‘excellent’ increased from 18% in 2016 to 38% in 2017 – the highest rating ever. Which Topics Are Most Important for Your Customer Service Department in 2017?

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176