2017 Benchmark Personalization Self service 
NICE inContact
AUGUST 16, 2019
But steep competition, plus the dozens of service channels available, means customer service leaders must continuously monitor and improve customer experience, strengthening contact center operations to meet the speed, personalization and convenience consumers desire. And for even more key learnings, leverage our webinar replay.
NICE inContact
AUGUST 16, 2019
But steep competition, plus the dozens of service channels available, means customer service leaders must continuously monitor and improve customer experience, strengthening contact center operations to meet the speed, personalization and convenience consumers desire. And for even more key learnings, leverage our webinar replay.
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Fonolo
NOVEMBER 17, 2020
I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Sometimes, you just need to speak to a person. The Great Contact Center Diaspora. Consumers feel isolated as it is.
Aspect
JULY 11, 2018
For example, The Tempkin Group’s 2016 Employee Engagement Benchmark Study found that organizations that deliver great customer experiences have one-and-a-half times as many engaged employees as under-engaged employees. Self-service is not just for customers. Want to make your customers happy? Start with your agents. Equip them.
NICE inContact
OCTOBER 15, 2018
With fierce competition and dozens of service channels available, customer service leaders have to continuously monitor and improve customer experience while also expanding their service channels and fine-tuning their contact center operations to meet consumer demand for speed, convenience and personalization.
Eptica
NOVEMBER 22, 2017
Date: Wednesday, November 22, 2017 The 5 rules of Retail Christmas Customer Experience. Published on: November 22, 2017. It is likely that consumers will be more careful in their spending, with rising prices and inflation leading to overall retail sales falling year on year between September 2016 and 2017.
Fonolo
AUGUST 29, 2017
Additionally, 75% of US adults will use a smartphone in 2017, while Millennials become more willing to make purchases within apps, (nearly 50% of them are making five or more in-app purchases annually). Let’s say a customer has a negative experience with your business, but you have no way to personally say you’re “Sorry”.
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