TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Lithium is a privately held company headquartered in San Francisco, and was named a Leader in The Forrester Wave: Social Media Management Solutions, Q2 2017.

Contact Center 116

Contact Center Technology Self service Call Center 116

aircall

NOVEMBER 17, 2016

In 2017, customer service trends will continue to drive success. This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. In many cases, humans are still the best at handling the analysis portion of big data, which is qualified and time-consuming work.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

TechSee

APRIL 3, 2018

For example, if a company began 2017 with 50,000 customers and lost 2500 over the course of the year, the churn rate would be 5%. For years, solutions have focused on training customer service personnel, and adjusting company policies and guidelines, as proactive efforts to retain customers who are considering making a transition.

Customer retention 141

Customer retention Technology Analytics Technical Support 141