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In 2017, customer service trends will continue to drive success. This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. In many cases, humans are still the best at handling the analysis portion of bigdata, which is qualified and time-consuming work.
The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. But the number of companies that scored ‘good’ or ‘excellent’ increased from 18% in 2016 to 38% in 2017 – the highest rating ever. Which Topics Are Most Important for Your Customer Service Department in 2017?
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