2017, Bilingual agents and Sales - Customer Contact Central

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2017

Bilingual agents

Sales

Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

Balto

JULY 21, 2022

Most contact centers route Spanish-speaking customers to a handful of bilingual agents (i.e., Press 2 for Spanish”) who are far too often ill-prepared for the breadth of sales, customer support, and compliance information they must manage for Spanish-triaged customers. Founded in 2017 and based in St.

Contact Center

Contact Center Bilingual agents Coaching Sales

Tunisia Call Centers: Are They Right for Your Organization?

Global Response

JUNE 20, 2023

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. As of 2017, there were more than 350 call centers in Tunisia, making it easy to scale. Ready to perfect your CX? Tunisia’s workforce currently employs more than 4 million workers.

Call Center

Call Center outsourcing Bilingual agents Education

Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

Tunisia Call Centers: Are They Right for Your Organization?

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