Remove 2017 Remove call center software Remove Caller satisfaction
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Inbound KPI Metrics to Monitor for Operational Efficiency

Calltools

According to a 2017 Microsoft report , 97% of global consumers say that customer service experiences affect their brand loyalty and buying decisions. The handle time starts when an agent answers and only ends when the agent disconnects the call. After Call Work Time. Are you providing the level of service your customers deserve?

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