2017 call center solutions Chatbots 
Callminer
FEBRUARY 23, 2021
Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. For instance, when they go from email support to calling the customer service team. “A In 2017, Microsoft uncovered most people contact a company using three separate channels.”
TechSee
NOVEMBER 20, 2017
A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
MARCH 13, 2018
Artificial Intelligence was the talk of 2017. In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. Chatbots solutions are continuously learning and will continue to improve.
TechSee
DECEMBER 5, 2017
Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Lithium is a privately held company headquartered in San Francisco, and was named a Leader in The Forrester Wave: Social Media Management Solutions, Q2 2017.
aircall
NOVEMBER 17, 2016
In 2017, customer service trends will continue to drive success. This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. Chatbots are already present in that area. What other customer service trends do you see emerging or ruling supreme in 2017?
TechSee
JUNE 25, 2019
Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. The field is becoming increasingly mainstream with a 2017 Tractica report predicting that biometric hardware and software revenue will grow to $15.1 Biometrics.
TechSee
JANUARY 18, 2018
billion active units in 2017, representing 63% of 8.4 Visual guidance emerged as the solution of choice for 71% of customers, with the majority of respondents indicating that they prefer to receive instructions via their smartphones. According to Gartner, Inc., consumers are the largest users of connected devices with 5.2
Expert insights. Personalized for you.
376 
Let's personalize your content