2017 call center solutions Technical Support 
TechSee
DECEMBER 5, 2017
Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Lithium is a privately held company headquartered in San Francisco, and was named a Leader in The Forrester Wave: Social Media Management Solutions, Q2 2017.
TechSee
MARCH 13, 2018
Artificial Intelligence was the talk of 2017. In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. A major driver for the chatbot disappointment in 2017 was the inflated expectations.
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TechSee
JANUARY 18, 2018
billion active units in 2017, representing 63% of 8.4 TechSee revolutionizes the customer support domain by providing the first intelligent visual support solution powered by artificial intelligence and augmented reality. According to Gartner, Inc., consumers are the largest users of connected devices with 5.2
TechSee
NOVEMBER 6, 2018
Augmented Reality remote assistance takes this concept further by using AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed, enabling agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds.
TechSee
APRIL 3, 2018
For example, if a company began 2017 with 50,000 customers and lost 2500 over the course of the year, the churn rate would be 5%. The technology has proven especially effective in specific use cases, such as billing proofs and technical support. Churn refers to the percentage of customer attrition over a specific period of time.
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