Fonolo

OCTOBER 8, 2019

Back in 2017, The Economist boldly declared that “The world’s most valuable resource is no longer oil, but data.” This data, gleaned from social media, web visits, call logs, and other sources, can help you improve customer experience (CX) and maximize the value delivered.

Big data 92

Big data Call Center Call Logging Contact Center 92

Talkdesk

NOVEMBER 6, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Matt Heiss, Peloton’s Director of Sales Operations, filled the room at Talkdesk’s kickoff Dreamforce 2017 session.

Sales 8

Sales Call Logging Construction Coaching 8

Verint

DECEMBER 15, 2017

The results of Saddletree Research’s 2017 survey of end users, completed during the third quarter of 2017, reveals the relatively high level of market penetration of quality management in the U.S. Anyone can have a bad day, and only analyzing a small percentage of all calls further adds to the possibility of inaccurate scoring.

Quality management 29

Quality management Call Logging Management Employee engagement 29

Talkdesk

FEBRUARY 15, 2017

As part of our February 2017 product release, we’re thrilled to announce that Callbar can now provide computer telephony integration (CTI) with any integration available in Talkdesk! Automatic call logging. These time-saving automations eliminate manual entry work for agents and ensure that calls are always logged properly.

Call Logging 40

Call Logging CRM call center software Call Center 40

Tenfold - Contact Center Blog

JULY 9, 2018

According to a 2017 report from Microsoft , 97% of global consumers say customer service impacts brand loyalty and their buying decisions. Also, simple features such as call routing, automatic call logging, call recording can do wonders in reducing AHT. Average Call Transfer Rate.

Metrics 78

Metrics Call Center Abandon Call Schedule adherence 78